Refund Policy

Thank you for shopping at BetterBone. Please read this policy carefully before making a purchase.

All Sales Are Final At BetterBone, we maintain a strict No Refunds, No Returns, and No Exchanges policy. Once an order has been placed and payment has been processed, the transaction is considered final. We do not accept returns or issue refunds if you change your mind, order the wrong size/item, or no longer want the product.

We encourage all customers to carefully review their cart contents, product details, and shipping information prior to finalizing their purchase at checkout.

Exceptions for Faulty or Damaged Items The satisfaction of our customers is highly important to us. While all standard sales are final, exceptions are made only under the following specific circumstances:

• Damaged or Defective Items: If your item arrives visibly broken, defective, or damaged during transit.

• Incorrect Items: If you receive a completely different item than what you ordered due to a fulfillment error on our part.

How to Report a Problem If you receive a damaged or incorrect item, you must notify our support team within 2 days of delivery. To process your request, please follow these steps:

1. Contact us via email at tarunmbh@gmail.com.

2. Include your full name, order number, and a brief description of the issue.

3. Attach clear photographic or video evidence of the damaged product and its packaging.

Upon receiving your request and verifying the issue, we will, at our sole discretion, either issue a replacement product or provide an alternative remedy.

Warranty and Statutory Rights This policy does not affect any non-excludable statutory rights or consumer guarantees that you are legally entitled to under your local jurisdiction's consumer protection laws.