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Shipping Policy

1. Domestic Shipping Policy (Within India)

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Thank you for shopping at BetterBone. Below are the terms and conditions that constitute our Shipping Policy for all orders placed within India.

Shipment Processing Time

All orders are processed within 2 business days. Orders are not dispatched or delivered on Sundays or national public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you immediately via email or SMS.

No Cash on Delivery (COD)

Please note that BetterBone operates on a strictly prepaid basis. We do not accept Cash on Delivery (COD) for any orders. All transactions must be completed securely online at checkout using credit/debit cards, net banking, UPI, or digital wallets before an order is processed and dispatched.

Shipping Delivery Estimates & Charges

We ship pan-India using reliable domestic courier partners. Shipping charges for your order will be calculated and displayed at checkout.

  • Metro Cities (Delhi, Mumbai, Bengaluru, etc.): 2 Business Days

  • Rest of India: 4 - 7 Business Days

  • Remote Regions / North-East India: 7 -10 Business Days

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email or SMS containing your tracking number link once your order has been handed over to our courier partner. The tracking link typically becomes active within 24 hours.

Delivery Attempts & Incorrect Addresses

Our courier partners will attempt to deliver the package up to 2 times before returning it to our warehouse. Please ensure you provide a complete shipping address, including any relevant landmarks and a valid mobile number.

BetterBone is not liable for delivery failures due to incomplete addresses, wrong PIN codes, or if the recipient is unreachable. If a package is returned to us due to customer unavailability, additional shipping fees may apply to re-ship the item.

2. International Shipping Policy (Outside India)

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BetterBone is proud to serve customers globally. Below are the terms and conditions regarding international orders shipped outside of India.

Shipment Processing Time

International orders require additional documentation and handling. All international orders are processed and prepared for export within 3 business days.

Payment Terms (No COD)

We do not offer Cash on Delivery (COD) or Pay on Delivery for any international shipments. All international orders must be paid in full at checkout via international credit cards, PayPal, or other integrated global payment gateways.

Shipping Rates & Delivery Estimates

We ship worldwide using trusted global logistics partners (such as DHL, FedEx, or UPS). Shipping costs are calculated dynamically at checkout based on the package weight, dimensions, and the destination country.

  • Standard International Shipping: 7-14 business days

  • Express International Shipping:  3-6 business days

Please note that delivery timelines are estimates and may vary slightly due to flight schedules, carrier delays, or local holiday closures in the destination country.

Customs, Duties, and Import Taxes

BetterBone is not responsible for any customs clearance fees, import duties, tariffs, or local taxes applied to your order by your country’s government. All fees imposed during or after shipping are the sole responsibility of the customer.

We recommend checking your country’s local customs laws regarding incoming goods before placing an order to avoid unexpected fees.

Order Tracking

Once your package is handed over to the international courier, you will receive a Shipment Confirmation email with an international tracking number to follow your package's transit from India to your doorstep.

Customs Holds & Returned Shipments

If a package is held by local customs or returned to us because the customer refused to pay local import duties/taxes, the order will not be eligible for a refund. Please ensure you are prepared to clear customs requirements in your country before purchasing.

Contact Us

If you have any questions regarding domestic or international shipping, please reach out to us at:

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